Privacy Policy

Effective Date: May 5th, 2026  |  Last Updated: May 5th, 2026

This Privacy Policy explains how Digital Kadence LLC(“Digital Kadence,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use DK-Home-Service, including our website, software platform, applications, AI-powered features, analytics capabilities, integrations, and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

This may include:

• name
• business name
• email address
• phone number
• mailing or billing address
• account credentials
• payment and billing information
• customer support communications
• onboarding information
• data entered into forms or account setup
• prompts, files, notes, service records, and other information you upload or store in the platform

Information We Collect Automatically

When you use the Services, we may automatically collect certain information, including:

• IP address
• browser type
• device identifiers
• operating system
• usage data and actions within the Services
• pages viewed
• dates and times of access
• referral URLs
• cookies, pixels, and similar tracking information
• analytics data regarding feature usage, performance, and interaction with the Services

Information from Third Parties

We may receive information from third parties such as:

• payment processors
• analytics providers
• customer communication providers
• email, calendar, scheduling, or messaging integrations
• authentication providers
• CRM and workflow tools
• advertising and marketing service providers
• AI and automation service providers used to support product features

2. How We Use Information

We may use personal information and related data to:

• provide, operate, maintain, and improve the Services
• create and manage accounts
• process subscriptions, payments, renewals, and billing
• communicate with you regarding your account, support, updates, and service notices
• personalize and improve the user experience
• power automation, analytics, AI-assisted, and workflow-related features
• monitor system performance and troubleshoot technical issues
• detect, prevent, and respond to fraud, abuse, security incidents, or unauthorized activity
• comply with legal obligations
• enforce our agreements and policies
• send marketing and promotional communications where permitted by law

3. Customer Business Data

Because DK-Home-Service is a SaaS platform for service businesses, users may enter, upload, store, or process business-related data, including customer names, addresses, phone numbers, appointment details, service records, invoices, communications, photos, notes, and related operational information.

We process that data on your behalf in order to provide the Services. You are responsible for ensuring that you have the legal right to collect, use, store, and submit that data into the platform and that your use of the Services complies with applicable privacy and data protection laws.

4. AI and Automated Features

Some features of the Services may use AI, machine learning, or automated processing to assist with workflows, recommendations, summaries, communications, classifications, or operational tasks.

By using these features, you understand that information you submit may be processed through AI-enabled systems and third-party providers that support those capabilities.

AI-generated outputs may not always be accurate or complete. You are responsible for reviewing and validating outputs before relying on them in your business operations or customer communications.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• keep users logged in
• remember settings and preferences
• analyze traffic and product usage
• improve platform functionality and performance
• support analytics and service optimization
• support marketing and remarketing efforts

You can control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of the Services.

6. How We Share Information

We may share personal information and related data:

• with vendors and service providers that support our platform and business operations
• with payment processors to complete transactions
• with hosting, infrastructure, analytics, AI, communications, and integration providers
• with professional advisors such as attorneys, accountants, insurers, and auditors
• in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business
• when required by law, subpoena, court order, or legal process
• when necessary to protect our rights, property, customers, users, or the security of the Services
• with your consent or at your direction

We do not sell your personal information for monetary compensation.

7. Marketing Communications

We may send you service-related communications and, where permitted by law, promotional communications.

You may opt out of marketing emails at any time by clicking the unsubscribe link in the message or by contacting us at legal@digitalkadence.com.

Even if you opt out of marketing messages, we may still send transactional, billing, security, support, and account-related communications.

8. Data Retention

We retain personal information and related data for as long as reasonably necessary to:

• provide and support the Services
• maintain business, billing, and legal records
• comply with legal obligations
• resolve disputes
• enforce our agreements
• improve the Services and maintain appropriate backup and recovery records

We may also retain de-identified, anonymized, or aggregated data that does not reasonably identify an individual.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and Customer Data.

However, no internet-based service, cloud environment, software platform, or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your personal information
• object to or limit certain processing
• opt out of certain marketing communications

To submit a privacy request, contact us at legal@digitalkadence.com. We may need to verify your identity before responding.

11. California Privacy Rights

If you are a California resident, you may have additional rights under California law, subject to applicable exceptions, including the right to know, access, correct, or delete certain personal information and the right not to be discriminated against for exercising those rights.

To submit a request, contact:

12. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Services and Links

The Services may contain links to third-party websites or integrate with third-party tools, software, and services.

We are not responsible for the privacy, security, or data handling practices of those third parties. We encourage you to review their terms and privacy policies separately.

14. International Users

If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above.

Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the revised version.

16. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact: